Legal and Regulatory
Terms of Use
Our Terms of Use detail the conditions attached to your CoinCorner account when using our products and services. We would recommend reading and understanding the full scope of our Terms of Use before proceeding to use and benefit from the services provided by CoinCorner Virtual Assets Broker & Dealer Services L.L.C.
Privacy Policy
The CoinCorner Privacy Policy outlines how client data is processed and protected when clients use our products and services. Where possible, we try to minimise the data that we require from clients, though there are often minimum requirements applicable when offering regulated products and services. Our policy aims to offer full transparency over our processes and to outline our commitment to protecting client data.
Conflicts of Interest
We aim to minimise all potential conflicts of interest across our operations, between CoinCorner, our employees, and our clients. Our policy aims to set out how we deal with conflicts that may arise during the course of business that could lead to personal interest conflicting with the interests of our clients.
-Conflicts of Interest document
Anti-Bribery & Corruption
Our Anti-Bribery & Corruption (“ABC”) policy provides details of how we approach the global issue of bribery and corruption and the processes we follow to mitigate the risk of it impacting our clients or our integrity as a cryptoasset service provider. The policy also provides a way for our clients to report any ABC concerns to us through various channels.
Whistleblowing
As part of CoinCorner’s efforts to ensure that the highest standards are adhered to, the firm implements a Whistleblowing Policy that details how employees, individuals and other stakeholders [AD2] can report evidence or suspicion of violations of the firm’s policies and procedures. This may include reporting activity undertaken by a director, senior management or any employee that contravenes the best interests of the firm and its clients, or indicates criminal or regulatory misconduct.
Complaints Policy
CoinCorner aims to always provide the best possible customer experience, although we do understand that in some circumstances our clients may have concerns that they wish to raise. We are committed to understanding and acting upon any concerns raised by our clients and we provide a Complaints Policy to follow for clients wishing to submit a complaint.
Virtual Assets Standards
In the UAE, CoinCorner offers services for bitcoin only. Our assessment of bitcoin concludes that it is suitable to offer services to our clients based on the considerations outlined by VARA that are detailed in our review.
-Virtual Assets Standards document
Pricing, Execution and Routing
We aim to deliver positive outcomes for our clients by providing transparent and fair information on how our products are priced, executed, and routed by the firm on behalf of our clients.
Ownership & Custody of Client Assets
CoinCorner provides custodial services as part of our brokerage offering and aims to maintain the highest levels of security for client assets held by the firm. We aim to
use the most secure and robust technologies available to safeguard client assets.
This includes employing measures to protect private keys and seed phrases from unauthorised access and utilising multi-signature technology. This mitigates the risks
associated with unauthorised key access where funds can be put at significant risk if compromised. These risks should also be considered by all clients that choose to
self-custody their cryptoassets.
-Ownership of Client Assets document
Senior Management, Board & Licensed Activities
CoinCorner is committed to maintaining the highest standards of integrity and transparency across its activities, including the values and propriety of its senior management and board members. In compliance with VARA requirements, any past convictions of any individuals making up our senior management or board will be disclosed in the below document.
-Senior Management, Board & Licensed Activities document
Risk Disclosures
CoinCorner acknowledges that there are risks associated with cryptoasset investment and encourages our clients to consider the risks outlined in our risk disclosures document prior to accessing our products and services. Understanding the risks associated with cryptoassets is key to making informed investment decisions.
Additional Disclosures
Coincorner Virtual Assets Broker & Dealer Services L.L.C does not hold or maintain funds or Virtual Assets or provides clearing services for other VASPs providing Broker-Dealer Services
Coincorner Virtual Assets Broker & Dealer Services L.L.C does not refer or introduce clients to other Entities including, but not limited to, other VASPs
Coincorner Virtual Assets Broker & Dealer Services L.L.C does not have accounts, funds or Virtual Assets maintained by a third party.
Need help? Visit our Help Centre or contact our customer support team.